Omkareshwar Hotels
At Omkareshwar Hotels, we understand that travel plans may change. This Cancellation & Refund Policy explains the general terms that may apply when a customer cancels, modifies, or requests a refund for an accommodation booking or booking enquiry.
The specific cancellation, modification, refund, and no-show conditions applicable to a reservation may depend on the booking channel, room category, rate plan, booking date, applicable offer, payment method, and the terms communicated at the time of booking.
Customers should carefully review the cancellation and refund conditions applicable to their reservation before completing a booking or making payment.
This policy applies to accommodation enquiries, reservations, and related booking arrangements made through authorised booking channels associated with our services.
Where a third-party booking platform is used, the cancellation and refund terms displayed by that platform may apply to the reservation.
Customers who wish to cancel a reservation should contact us or use the booking channel through which the reservation was made.
Cancellation charges, if applicable, will depend on the terms associated with the specific booking.
Factors that may affect cancellation charges include:
Any applicable cancellation charge will be determined according to the terms communicated at the time of booking.
Refund eligibility depends on the cancellation conditions applicable to the reservation.
Where a booking is eligible for a refund, the refundable amount may be calculated after considering any applicable cancellation charges, fees, taxes, or other non-refundable amounts.
Some accommodation rates or promotional offers may be non-refundable or may have restricted cancellation conditions. Such conditions will apply where they were clearly communicated as part of the booking.
If a reservation is specifically identified as non-refundable at the time of booking, cancellation may not qualify for a refund, except where required by applicable law or where the applicable booking terms provide otherwise.
Customers should carefully review the rate conditions before selecting a non-refundable booking option.
If a guest does not arrive for a confirmed reservation and does not cancel the booking in accordance with the applicable cancellation conditions, the reservation may be treated as a no-show.
Any applicable no-show charge or refund restriction will depend on the terms associated with the reservation.
If a guest checks out before the originally booked departure date, any refund for unused nights will depend on the applicable booking terms and cancellation conditions.
Customers should discuss early departure arrangements with the authorised accommodation representative as soon as possible.
Requests to change booking dates, room categories, guest numbers, or other reservation details may be subject to availability and applicable charges or rate differences.
A modification request should not be considered confirmed until confirmation has been received through the applicable booking channel.
If a reservation is made through a third-party booking website, travel agency, online travel platform, or another external provider, that provider's cancellation and refund conditions may apply.
Customers should contact the relevant booking provider directly for cancellations or refund requests where the booking was made through that provider.
Once a refund is approved, the refund may be processed according to the applicable payment method, booking channel, and payment provider's processing procedures.
The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, payment provider, or booking platform.
We cannot guarantee a specific bank processing time where the refund has already been initiated from our side.
If a payment is unsuccessful, reversed, duplicated, or otherwise affected by a technical or banking issue, the applicable payment provider or bank may require additional processing time.
Customers should retain transaction references and payment confirmations when contacting us regarding payment-related issues.
In exceptional circumstances, it may become necessary to modify, relocate, or cancel an accommodation arrangement due to operational requirements, safety concerns, unforeseen circumstances, or events beyond reasonable control.
Where applicable, customers will be informed and the available resolution will be handled according to the applicable booking terms and applicable law.
Circumstances beyond reasonable control may affect accommodation availability or a customer's ability to travel.
Such circumstances may include natural disasters, severe weather, government restrictions, public emergencies, transportation disruptions, infrastructure failures, or other unforeseen events.
Any cancellation or refund arising from such circumstances will be handled according to the applicable booking conditions and applicable law.
Where a refund is approved, the refundable amount may depend on the booking terms and the treatment of applicable taxes, fees, service charges, payment processing charges, or other amounts.
Any applicable deductions will be communicated or determined in accordance with the reservation conditions.
If a transaction appears fraudulent, unauthorised, duplicated, or otherwise suspicious, we may request additional information to verify the transaction.
Customers should immediately contact their bank or payment provider if they believe an unauthorised transaction has occurred.
If you believe you are eligible for a refund, please contact us using the official contact information provided on our website or contact the relevant booking platform where the reservation was made.
Refund requests must contain accurate and truthful information. We reserve the right to review requests where information appears incomplete, inaccurate, fraudulent, or inconsistent with the reservation records.
Any action taken in relation to suspected fraud will be subject to applicable law and relevant booking terms.
We may update this Cancellation & Refund Policy from time to time to reflect changes in our services, booking procedures, payment arrangements, business practices, or applicable legal requirements.
The updated version will be published on this page and the "Last Updated" date may be revised accordingly.
The cancellation and refund conditions applicable to an existing reservation will generally be determined according to the terms communicated at the time of that booking, subject to applicable law.
This Cancellation & Refund Policy shall be interpreted in accordance with the applicable laws and regulations of India, subject to the applicable jurisdiction of the relevant courts and authorities.
For questions regarding cancellation, booking modification, refund eligibility, or refund processing, please contact us using the official contact details published below.
If your reservation was made through a third-party booking platform, please contact that platform for cancellation or refund assistance where required.
Business: Omkareshwar Hotels
Address:
Shri Gajanan Maharaj Sansthan,
Shegaon, Dist. Buldhana,
Maharashtra - 444203
Website: omkareshwarhotels.co.in
Email: reservation@omkareshwarhotels.co.in
Phone: +919762987894
Please keep your booking reference and relevant reservation details available when contacting us regarding a cancellation or refund.